This policy is formulated by the products and services (hereinafter
collectively referred to as "products and services") provided by the
game and its affiliated companies and strategic partner companies'
website platforms and mobile terminals.
This policy will help you understand the following:
1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we share, transfer and publicly disclose your personal
information
4. How we protect your personal information
5. Your rights
6. How we process personal information of minors
7. How your personal information is transferred globally
8. This policy may change
9. How to contact us
The game fully understands the importance of personal information to
you and will do its best to protect the safety and reliability of your
personal information. We are committed to maintaining your trust in us
and abide by the following principles to protect your personal
information: the principle of consistency of rights and
responsibilities, the principle of clear purpose, the principle of
choice and consent, the least sufficient principle, the principle of
ensuring security, the principle of subject participation, the
principle of openness and transparency, etc. .
Please note that the game may modify and update this Agreement from
time to time, and you agree to check the latest version of this
Agreement at any time. Please read and understand this Privacy Policy
carefully before using our products (or services) to ensure that you
are always aware of the latest version of this Privacy Policy.
1. How we collect and use your personal information
Personal information refers to various information recorded
electronically or in other ways that can identify a specific natural
person alone or in combination with other information or reflect the
activities of a specific natural person. The game collects and uses
your personal information based on the following purposes described in
this policy. If you need to use your information beyond the following
purposes, the game will obtain your consent in an appropriate
manner:
(1) Provide you with the products and services provided by the game
on its and/or its affiliates’ game platforms
1. Register as a user
Information filled in to complete account creation. For example: your
mobile phone number, ID number, created user name.
2. Provide you with advertisements, information and product
information that may be of interest to you
In order to provide you with advertisements that are more relevant to
you to replace generally delivered advertisements, we may collect and
use your operation records in the game and some necessary device
information (for example: your unique device identification code), as
well as when you use We browse or request other information and
content details, game account transaction information, etc. when we
provide services, extract your browsing, behavioral habits and other
characteristics, and use feature tags to send emails, text messages or
other methods to people with the same or similar tags as you. User
groups send marketing information to provide or promote our products
and services.
3. Payment and settlement
In order to facilitate you to comprehensively judge your account and
transaction risks, conduct identity verification, detect and prevent
security incidents when you pay for relevant orders, we may collect
your personal virtual property information during the transaction
process (only transaction records, virtual currency, Virtual property
information such as virtual transactions, game redemption codes,
etc.).
4. Security
We will use some of your personal commonly used device information
for identity verification, security prevention, fraud monitoring,
archive backup and other purposes. For example, unique device codes
are used for security prevention and user identification, and personal
Internet access records are used for security prevention and fraud
monitoring.
When you use our customer service, we may save your
communication/call records and content or the contact information you
left and other information in order to contact you or help you solve
problems, or record the solutions and results of related problems.
.
5. Product development and service optimization
For example, in order to repair system failures and optimize our
services, we may need to record and analyze the information generated
when the system fails.
(2) Scope of application of the privacy policy
Except for some specific products and services, this Privacy Policy
applies to all our products and services. Specific privacy policies
will apply to these specific products and services. Specific Privacy
Policies for certain products and services will more specifically
describe how we collect and use your information in such products and
services. If there is any inconsistency between the privacy policies
of relevant specific products and services and this Privacy Policy,
the Privacy Policy of the specific products and services shall
apply.
(3) Applicable exceptions to this privacy policy
Our Services may include or link to social media or other services
(including websites) provided by third parties. For example:
1. You use the "Share" button to share certain content with our
services, or you use a third-party connection service to log in to our
services. These functions may collect your relevant information
(including your log information), and may install cookies on your
computer to allow the above functions to function properly;
2. We provide you with links through advertisements or other means of
our services so that you can access third-party services or websites.
The third party collects and applies your information.
Such third-party social media or other services may be operated by
third parties. Your use of such third-party social media services or
other services (including any personal information you provide to such
third parties) shall be governed by the third party’s terms of service
and privacy policy (not this Privacy Policy). You need to read its
terms carefully. This Privacy Policy only applies to the information
we collect and does not apply to the services provided by any third
party or the information use rules of the third party. We are not
responsible for any third party's use of the information provided by
you.
2. How we use cookies and similar technologies
(1) Cookies
Cookies usually contain an identifier, the site name, and some
numbers and characters. To ensure the normal operation of the website
and to help us identify you as our registered user, we will store a
small data file called Cookie on your computer or mobile device. We
will not use Cookies for any purpose other than those stated in this
policy. You can manage or delete cookies through browser or other
means according to your preferences.
(2) Do Not Track (Do Not Track)
Many web browsers have a Do Not Track feature that issues a Do Not
Track request to a website. Currently, the major Internet standards
organizations have no policies in place that govern how websites
should respond to such requests. However, if your browser has Do Not
Track enabled, all of our sites will respect your choice. However,
please note that this may affect your experience of using the products
and services provided by the game.
3. How we share, transfer and publicly disclose your personal
information
(1) Sharing
You understand and agree that we will provide it to third parties
through sharing on the premise that the data recipient cannot
re-identify the subject of personal information. We may share your
personal information with any company, organization and individual
outside the game under the following circumstances:
1. Sharing with explicit consent: After obtaining your explicit
consent, we will share your personal information with other
parties.
2. We may share your personal information externally in accordance
with laws and regulations, or in accordance with the mandatory
requirements of administrative departments.
3. Sharing with our affiliated companies: Your personal information
may be shared with the game’s affiliated companies. We will only share
personal information that is necessary and subject to the purposes
stated in this Privacy Policy. If affiliated companies want to change
the purpose of processing personal information, they will ask for your
authorization and consent again.
4. Sharing with authorized partners: Only to achieve the purpose
stated in this policy, some of our services will be provided by
authorized partners. We may share some of your personal information
with partners to provide better customer service and user experience.
We will only share your personal information for legal, legitimate,
necessary, specific, and clear purposes, and we will only share
personal information necessary to provide services. Our partners have
no right to use the shared personal information for any other
purpose.
Currently, our authorized partners include the following two
types:
1) Authorized partners in advertising and analysis services. Unless
we have your permission, we will not use your personally identifiable
information (information that is sufficient to identify you, such as
name or email address, through which you can be contacted or
identified) to provide advertising and analysis services. shared by
partners.
2) Suppliers, service providers and other partners. We send
information to vendors, service providers and other partners who
support our business, such as communications service providers who
send push notifications on our behalf. This support includes providing
technical infrastructure services, analyzing how our services are
used, measuring the effectiveness of advertising and services,
providing customer service, payment facilitation and other support for
gaming products and services.
(2) Transfer
We will not transfer users' personal information to any company,
organization or individual, except for transfers that must be made in
accordance with the laws and regulations of the country where the user
is located, and we will continue to protect or require new management
in accordance with the standards required by the laws and regulations
of the country where the user is located. We will continue to protect
users' personal information in accordance with this policy.
(3) Public disclosure
We will only publicly disclose your personal information under the
following circumstances:
1. After obtaining your explicit consent;
2. Related to national security and national defense security;
3. Relevant to public safety, public health, and major public
interests;
4. Related to criminal investigation, prosecution, trial and
execution of judgments;
5. To protect the life, property and other major legitimate rights
and interests of the information subject or other individuals but it
is difficult to obtain your consent;
6. The information collected is disclosed to the public by you;
7. Collect information from legally publicly disclosed information,
such as legal news reports, government information disclosure and
other channels;
8. Necessary to sign a contract according to your requirements;
9. Necessary to maintain the safe and stable operation of game
services, such as discovering and handling product or service
failures;
10. Necessary for legitimate news reporting;
11. When it is necessary for an academic research institution to
conduct statistical or academic research based on public interests,
and when providing the results of academic research or description to
the outside world, the information contained in the results shall be
de-identified;
12. Other situations stipulated by laws and regulations.
4. How we protect your personal information
(1) We will take reasonable and feasible measures to protect your
personal information
We have a dedicated security team responsible for handling data
protection related matters. At the same time, we have also set up
specific processes and security procedures for specific user data
collection and processing to ensure that the storage and use of data
comply with our expectations and legal and regulatory requirements.
For example, we use TLS/SSL encryption technology for data
transmission, and use the SHA256/AES encryption algorithm for stored
sensitive data to ensure its security. In addition, we regularly
conduct risk assessments on security policies and data protection
measures to ensure that our products are not threatened by risks such
as data leaks or privacy violations.
(2) Other security measures we take to protect information
We manage the storage and use of standardized information by
establishing data classification and classification systems, data
security management specifications, and data security development
specifications.
We implement comprehensive security controls on data through
information contact confidentiality agreements, monitoring and
auditing mechanisms.
(3) We only allow game employees who need to know this information to
access your information, and require all personnel who may have access
to your information to fulfill corresponding confidentiality
obligations. Failure to fulfill these obligations may result in legal
liability or suspension of the partnership with the game.
(4) We will take all reasonable and feasible measures to ensure that
no irrelevant personal information is collected. We will only retain
your personal information for as long as is reasonably necessary,
unless an extension of the retention period is required or permitted
by law.
(5) The Internet is not an absolutely secure environment, and emails,
instant messaging, and communication with other game users are not
encrypted. We strongly recommend that you do not send personal
information through such methods. Please use a complex password to
help us keep your account secure.
(6) The Internet environment is not 100% safe, and we will try our
best to ensure or guarantee the security of any information you send
us. If our physical, technical, or management protection facilities
are damaged, resulting in unauthorized access, public disclosure,
tampering, or destruction of information, resulting in damage to your
legitimate rights and interests, we will bear corresponding legal
liability.
(7) After an unfortunate personal information security incident
occurs, we will take necessary measures to prevent the expansion of
the security incident and inform you in the form of push
notifications, announcements, etc.
5. Your rights
In accordance with the laws, regulations, and standards of the region
where the user is located, as well as the common practices of other
countries and regions, we guarantee that you can exercise the
following rights with respect to your personal information:
(1) Access your personal information
You have the right to access your personal information, except for
exceptions provided by laws and regulations.
(2) Control your personal information
You can query and manage your personal information under your
account. Your game account name and ID number are your important
online identities. For security and identification reasons, they
cannot be changed after registration.
(3) Delete your personal information
We will only collect and use your information in accordance with this
policy to implement the functions of our products or services. If you
find that we collect and use your personal information in violation of
laws, administrative regulations or the agreement between the two
parties, you can ask us to delete it. If you find that there are
errors in your personal information that we collect and store, you can
also ask us to correct it. Please contact email: cs@sofungames.com to
apply to delete your personal information
(4) Respond to your above request
For security reasons, you may be required to provide a written
request or otherwise prove your identity. We may ask you to verify
your identity before processing your request. We will respond within a
reasonable time frame. If you are not satisfied, you can contact the
game customer service or handle it in accordance with the "User
Registration Service Agreement".
In principle, we do not charge fees for your reasonable requests, but
for repeated requests that exceed reasonable limits, we will charge a
certain cost depending on the situation. For those that are
gratuitously repetitive, require excessive technical means (for
example, require the development of new systems or fundamentally
change existing practices), pose risks to the legitimate rights and
interests of others, or are very impractical (for example, involving
information stored on backup tapes) request, we may deny it.
In the following circumstances, we will not be able to respond to
your request in accordance with legal and regulatory
requirements:
1. Directly related to national security and national defense
security;
2. Directly related to public safety, public health, and major public
interests;
3. Directly related to criminal investigation, prosecution, trial and
judgment execution;
4. There is sufficient evidence to show that you have subjective
malice or abused your rights;
5. Responding to your request will cause serious damage to the
legitimate rights and interests of you or other individuals or
organizations;
6. Involving business secrets;
7. Other situations where we have reasonable grounds to refuse.
6. How we handle minors’ personal information
For the collection of personal information from minors, we will only
use or publicly disclose this information when permitted by law, with
the explicit consent of parents or guardians, or when necessary to
protect minors.
7. This policy may change
We will not reduce your rights under this Privacy Policy without your
explicit consent. We will post any changes to this policy on this
page.
For major changes, we will also provide more prominent notices. If
you do not agree with the changed content, you can choose to stop
using our services; if you continue to use our services, you agree to
be bound by the revised terms. Subject to the Privacy Policy.
8. How to contact us
If you have any questions, comments or suggestions about this privacy
policy, you can contact the game customer service for feedback. If you
are not satisfied with our response, especially if our personal
information processing behavior damages your legitimate rights and
interests, you can also handle it in accordance with the "User Service
Agreement".
It is our purpose to create a comfortable, fair and humane gaming
environment for users. The gaming platform pays attention to user
needs and is always open to accepting users from different regions,
ages and cultural backgrounds. Whether it is game staff performing
their own missions in their respective jobs, or tens of thousands of
users playing different roles in game platform games, they all have
many expectations and dreams for online games. We are full of
gratitude and respect for users who respect the rules of the game and
respect others. Let us work together to create a green gaming
environment!
July 1, 2019